Service Provider to Support NABU’s Internal Communications: Moodle Course Development and Modernisation

General background

The EU Anti-Corruption Initiative in Ukraine (EUACI) is the European Union’s technical support program in the area of anti-corruption in Ukraine, co-funded and implemented by the Ministry of Foreign Affairs in Denmark. The overall objective of the EUACI is to achieve significant progress in preventing and countering corruption, ensuring the coherence and systemic anti-corruption activities of state and local self-government bodies, and to empower civil society and citizens to contribute to the combatting of corruption, as well as the proper process of Ukraine’s post-war recovery. The program runs till April 2027.

Since 2025, EUACI has been providing sustained expert and technical assistance to NABU aimed at building a modern, professional, and resilient human resources management system. This support is grounded in key analytical documents, including the Gender Audit (2024), Technical Report (2023), and Institutional Audit (2025). As part of this cooperation, NABU has developed a substantial body of HR-related policies, training materials, and methodological tools covering the full HR lifecycle. In parallel, the introduction of the Moodle learning management system represents a strategic opportunity to institutionalise continuous professional development, standardise onboarding processes, and strengthen internal communication.

However, NABU currently lacks sufficient in-house capacity to transform existing materials into structured, interactive, and pedagogically sound eLearning courses system. To address this gap, EUACI intends to engage a qualified Service Provider to support the instructional design, digital production, and technical implementation of Moodle-based courses.

Objective

Overall Objective: To enhance the effectiveness and performance of anti-corruption institutions in the implementation of their mandate.

Specific Objective: To strengthen NABU’s institutional internal communication capacity by establishing a structured, accessible, and sustainable internal learning system through the development and modernisation of Moodle-based courses.

Scope of work

The Service Provider shall work in close coordination with EUACI, the EUACI-engaged HR expert at NABU, and designated NABU representatives.

1. Inception and Diagnostic Phase

• Conduct an inception meeting with key stakeholders to confirm objectives, roles, timelines, and approval procedures;
• Review and assess existing Moodle courses, training materials, and methodological resources developed by NABU;
• Identify gaps in content, structure, pedagogy, and technical implementation;
• Prepare an inception report and detailed workplan, including prioritised course development roadmap.

2. Instructional Design and Course Development

• Design structured, learner-centred eLearning programmes using adult learning principles and “learning-by-doing” approaches;
• Develop course architecture, curricula, and learning pathways (from onboarding to advanced levels);
• Transform complex materials into accessible microlearning modules;
• Develop interactive content, including:
  • case-based scenarios based on real-life NABU practice;
  • simulations and decision-making exercises;
  • knowledge checks and assessment tools;
• Ensure alignment with NABU competency frameworks and performance evaluation indicators (KPIs) where needed;
• Apply a progressive (“spiral”) learning approach to ensure continuity and skills development over time.

3. Digital Production and Content Development

• Produce high-quality digital learning materials, including:
  • instructional videos and lecture recordings;
  • animations and explainer videos;
  • infographics and visual aids;
• Support NABU subject-matter experts (detectives, civil servants, trainers) in preparing scripts, presentations, and learning materials;
• Develop comprehensive assessment systems, including test banks (pre- and post-training) and practical assignments;
• Ensure accessibility, usability, and consistency of all learning materials.

4. Moodle Integration and Technical Implementation

• Upload and structure courses within the Moodle platform;
• Ensure proper configuration of course navigation, user experience, and tracking of learning progress;
• Test functionality and compatibility of all course elements;
• Optimise existing Moodle courses and update content where necessary.

5. Capacity Building and Knowledge Transfer

• Provide methodological guidance to NABU staff involved in course development and internal communication;
• Deliver train-the-trainer sessions focusing on adult learning methodologies and use of Moodle;
• Develop practical guidelines and toolkits for future course development and maintenance;
• Support mentoring and coaching of NABU staff to ensure sustainability;
• Deliver other related tasks based on EUACI and NABU request.

6. Reporting

• Conduct validation sessions with EUACI and NABU to collect feedback;
• Revise and finalise all deliverables based on consolidated input;
• Submit a final report summarising activities, deliverables, and recommendations for further development.

Deliverables

Qualifications

The assignment may be undertaken by an individual, company, or team of experts.

Mandatory requirements:

• Minimum 3 years of experience in instructional design and eLearning course development;
• Proven experience working with Moodle or similar LMS platforms;
• Demonstrated experience in adult learning methodologies and interactive training design;
• Strong capacity to produce digital learning content (video, visuals, etc.);
• Proficiency in Ukrainian; working knowledge of English.

Assets:

• Experience in governance, law enforcement, or anti-corruption sector;
• Experience in gamification and scenario-based learning;
• Capacity to provide additional junior expert support to assist NABU on a day-to-day basis with instructional design, digital content production, technical implementation of Moodle-based courses, and internal communication-related tasks (up to 15 working days per months);
• Understanding of the Ukrainian institutional context.

Payments, timeframe, and location

The Service Provider may request an advance payment of up to 30% of the total cost after signing the contract, and the rest 70% as a post-payment after fulfilment of the contract. All the payments under the contract will be made in UAH according to the official NBU exchange rate published on the day of the invoice issuance by the contractor

The Service Provider may subcontract additional experts at its discretion; however, the EUACI shall not cover any additional expenses beyond those contractually agreed upon. The Service Provider remains fully responsible for the performance and deliverables of any subcontractors.

Timeframe: Seven calendar months, commencing May 2025. The exact dates of delivery of the training are subject to further negotiations with NABU and the EUACI. The Service Provider could start work immediately upon signing the contract.

Budget: The total proposed cost of the workshops is up to EUR 33,000. This includes all applicable expert’ fees,

Location: Kyiv, Ukraine.

Reporting and management

The performance of the Service Provider will be judged upon reaching the purpose of this contract as well as obtaining its results, as indicated in the section “Objective” and “Deliverables” herein respectively. Moreover, the performance of the Service Provider will be judged upon the successful implementation of all the specific activities indicated in Section “Scope of work” of this document

By signing the contract, the Service Provider agrees to hold in trust and confidence any information or documents (“confidential information”) disclosed to the Service Provider or discovered by the Service Provider or prepared by the Service Provider in the course of or as a result of the implementation of the contract, and agrees that it shall be used only for the contract implementation and shall not be disclosed to any third party. The Service Provider also agrees not to retain copies of any written information or prototypes in its archive and for its use.

How to apply

The deadline for submitting the proposal is 18 May 2026 17:00 Kyiv time.

Interested applicants shall submit:

1. Curriculum Vitae (CVs) of the proposed expert(s), clearly demonstrating relevant qualifications and experience;
2. Financial Proposal, including:

• daily fee(s) in EUR;
• estimated number of working days/hours;
• breakdown of any additional direct costs (if applicable);
• Technical Proposal (2–3 pages), outlining:
  • understanding of NABU’s institutional context and the objectives of this assignment;
  • proposed approach and methodology for delivering the services;
  • indicative workplan and timeline for implementation;
  • composition of the proposed team and distribution of responsibilities (if applicable).

The proposal shall include the aforementioned information and should be submitted within the above deadline to [email protected] and [email protected] , indicating the subject line “Moodle Course Development and Modernisation for NABU”.

You should receive an auto-reply from the [email protected] mailbox when the offer has been received. If you do not receive an auto-reply, your offer was not received, and you should contact the EUACI by phone.

Bidding language: English.

Should the submitted documentation fail to meet the requirements set forth above, the bid shall not be considered.

Any clarification questions regarding the terms of reference should be addressed to [email protected], no later than 15 May 2026 12:00 Kyiv time.

Please note that the name of the tender winner will be published on the website of the EUACI.

Evaluation criteria

Bids will be evaluated under the criteria provided below: